Last updated: 8 May 2026

This Privacy Policy describes how Odyssey Media House ("we," "us," or "our") collects, uses, and protects personal information when you visit www.odysseymediahouse.com or engage our video production services.

Odyssey Media House is a Sydney-based video production partnership operated by Matt Connor and Morgan Touvron. We are committed to protecting the privacy of our website visitors and clients, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

Information you provide directly. When you fill in our contact form, request a quote, or correspond with us by email or phone, we may collect your name, email address, phone number, business name, project details, and any other information you choose to share with us.

Information collected automatically. When you visit our website, some information is collected automatically through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, time spent on pages, and the website that referred you to us.

Analytics data. We use Google Analytics and similar services to understand how visitors use our website. This involves anonymised usage data being processed by Google in accordance with their own privacy policy.

How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to enquiries and provide quotes for video production services.

To deliver the services you have engaged us to perform.

To communicate with you about your project, invoices, scheduling, and related matters.

To improve our website, services, and customer experience.

To comply with our legal and regulatory obligations.

We do not use your personal information for automated decision-making or profiling.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

With trusted third-party service providers who help us run our business — for example, accounting software, email providers, cloud storage, and project management tools — under appropriate confidentiality and data-protection obligations.

With legal and regulatory authorities, when required to do so by law or to protect our legal interests.

With other parties where you have given us express consent — for example, where you agree to be featured in a case study, testimonial, or published portfolio piece.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and gather analytics data. Most web browsers allow you to control cookies through their settings; however, disabling cookies may affect the functionality of some parts of the site.

Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, and disclosure. Information is stored securely using industry-standard practices, including encryption in transit and access controls on stored data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you.

Request that we correct any inaccurate or incomplete information.

Request deletion of your personal information, subject to any legal retention requirements we may have.

Withdraw consent for marketing communications at any time.

Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

International Visitors

While our business is based in Australia, our website is accessible globally. If you are accessing the site from outside Australia, please be aware that your information may be transferred to, stored in, and processed in Australia, where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The most current version will always be available on this page, with the "Last updated" date reflecting the most recent revision. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or have any concerns about how your personal information is handled, please contact us:

Odyssey Media House Email: matt@odysseymediahouse.com Phone: 0424 202 190 Website: www.odysseymediahouse.com